Buddy Holly Hall Official Store
It’s important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. All orders are processed within X to X business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates & Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer $X flat rate shipping to [list countries]. You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
We offer international shipping to the following countries: [list of countries]. If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries]. If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How Do I Check The Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you. Include a link for customers to track their order if available. Shipping to P.O. boxes Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
REFUNDS, RETURNS, & Exchanges
We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org..
Still Have Questions?
Send us an email at email@example.com with your questions or a brief description of your situation and someone from our team will be in touch with you shortly! If you’re inquiring about a recent order, be sure to include your order number in your email.